Returns Policy
Return / Replacement
Raise a return/replacement request within 7 days from delivery. In case of a damaged/missing product, raise a return/replacement within 2 days of delivery.
-If our reverse pickup service is unavailable at your location, you must self-ship the product via any reliable courier partner. It will reimburse the courier charges.
-After receiving the product, True Value Inc. will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/used/altered products
- Original packaging (mono cartons, labels, etc.) missing
- The return/replacement request is generated after 7 days from the date of delivery
The damaged/missing product is reported after 2 days from the date of delivery.